Roundtable: How can your organization improve productivity and staff inclusion? (Acknowledgement of work undertaken)

 Acknowledgement of work undertaken.

This is the last in this series of roundtables: how can your organization improve productivity and staff inclusion?

It is important that as leaders we acknowledge the work undertaken by our teams. To achieve a desirable outcome, it takes a team of people who input their ideas, skills, and talents.  We, as leaders, should not take all the credit for a team effort.  Unfortunately, that is often the case, and you will find that people will either discontinue to engage and ‘just do their basic job’, or they will leave to find a workplace or team that appreciates and acknowledges the work they undertake.

As a leader, it is an important skill to learn how to acknowledge the work undertaken by our team members. It shows you appreciate them; you value the people on your team, and it reflects your values. If you recognize and acknowledge the work undertaken by your team, they will grow in confidence, and positive relationships within the workplace, and be motivated to continue learning, engaging, and improving.  

You may choose to verbally acknowledge or celebrate with the team.  There may be an occasion to provide a certificate of acknowledgement or an award.  For example, you may have part of your team who have worked especially hard on a project that has won an award.  Why not have them take the stage to receive the award on behalf of the organization instead of yourself?  This sends a message that they are valued within the workplace, and you are humble enough as a leader to allow the appropriate people worthy of praise.

While it may be more personally gratifying to garner their acknowledgement of work undertaken, you will find by cultivating a culture of respect and trust, by acknowledging the team members work undertaken, your organization can become a place where people want to come under your leadership and guidance.

What are some ways you can acknowledge the work undertaken by your team members?

Roundtable: How can your organization improve productivity and staff inclusion? (Being open to ideas from staff)

 As a leader within your organization, you must encourage and enable ideas from your staff or team.  As your team collaborate and discuss projects or ways to improve the business, they raise ideas that you have not considered.

To be open to ideas from your staff or team, will require you to be respectful, listen, accept criticism, acknowledge others' input, and allow participation.  You will need to be humble and gracious towards your team and ensure they feel safe to express ideas and are aware that they will be acknowledged and heard.

Collaboration with your team can enable innovative ideas and concepts to be discussed, experimented, or implemented and draw everyone together to work at their best and edify each other along the journey.

Being open-minded to ideas brought forward by your team helps you learn and expand your knowledge base. You improve your skills and together the team can discover further opportunities to grow and expand. Your relationship with the team can become more respectful and you learn empathy.  It is worthwhile to build trust, affinity, and harmony among your teammates.  As their leader, you set the attitude and culture of the work environment.

So, this week, how can you be open to ideas from your staff or team?

Roundtable: How can your organization improve productivity and staff inclusion (Listening)

Listening.

This is the third part of our roundtable series.  Previously we considered communication and appreciation.

Do you listen to your team? Do you hear their input or only your own ideas?  I am not talking about hearing the chatter and noise in day-to-day conversations.  Listening is a skill.  It is vital for anyone, especially as a leader. If you want your team to trust you and collaborate with you, then they need to know you listen and that when they speak you are truly hearing what they say.

Choose to actively listen.  Make eye contact, acknowledge, and verbalize what they are saying to you so that you understand the message they are conveying.  Ask open-ended questions and confirm their responses.

Ask them questions that dig into the conversation and cause your team members to clarify the points being raised.  Ask them to discuss further what they have learned through situations and projects.

Don’t just nod your head when they are speaking, respond to the person talking.  Allow each person to express themselves without being interrupted.  Be constructive in your responses – such as, “How can I help you with this idea?” or, “You’ve raised a great point, let’s explore this and see how it might fit in this project.”

Being an active and responsive listener will foster a culture of respect, collaboration, and engagement of ideas across the team.  As conversations take place, ensure those who are quiet are allowed to engage. If your team believes you truly listen to them, this will influence how they act in the workplace and their performance.

You set the culture of the team and the workplace.  How can you actively engage your team by listening?

Roundtable: How can your organization improve productivity and staff inclusion? (Appreciation)

In the first article of our roundtable series, we looked at communication being a two-way conversation.

Let’s turn our attention to appreciation. 

The Merriam-webster dictionary tells us that appreciation is:

• a feeling or expression of admiration, approval, or gratitude.

Showing appreciation to our staff or volunteers, enables them to know they are valued, worthwhile, and respected.  We’re not talking about flattery.  Appreciating someone is recognizing their value and what they bring to the team.  When we appreciate the people in our team, we are acknowledging their worth and what they contribute to the whole.  Positively showing appreciation to our team empowers them to know they are valued, and in turn, they will want to do their best to edify each other and build the organization of which they are part of.

• Acknowledge the work they undertake.

• Enable opportunities for the team to develop professionally.

• Foster a culture of collaboration, trust, and respect among your team and model this in your leadership.

• Accommodate needs within your team where possible.

• Celebrate achievements and milestones.

Showing appreciation to your team empowers them, it affirms them, and amplifies their confidence.

How can you show appreciation to your team today?

Roundtable: How to improve organisational productivity and staff inclusion (Communication)

How can your organization improve productivity and staff inclusion?

In the daily hands-on work of ensuring your business or organization is operational and viable, we may overlook staff inclusion. 

So, how can you ensure an efficient, stable workforce within your organization?

1.  Communication 

2.  Appreciation 

3.  Listening

4.  Being open to ideas from staff

5.  Acknowledgement of work undertaken 

Communication 

Coming from a background of not-for-profit and administration, I cannot express enough the value of communication. 

So often, managers/directors issue directives, only considering their own objectives.  Why should your staff, team, or volunteers listen to you?  If they are not listening, then you need to ask yourself, why?

Communication is a two-way conversation.  Directives are a one-way command giving no opportunity to discuss. 

If your team, whether they are employees or volunteers do not trust you to listen to them or value their input, they will not bring their best to the projects or to the people who engage in the daily course of business.  This will end up affecting the business or organization either by a decrease in income, or less engagement with customers or visitors.

When staff believe they will be heard and conversation is welcomed and valued, they can provide insights into the organization, as they are the on-the-ground, often the first point of contact for potential clients/customers. 

In the next few articles, we'll explore more points listed above.