Roundtable: How can your organization improve productivity and staff inclusion? (Appreciation)

In the first article of our roundtable series, we looked at communication being a two-way conversation.

Let’s turn our attention to appreciation. 

The Merriam-webster dictionary tells us that appreciation is:

• a feeling or expression of admiration, approval, or gratitude.

Showing appreciation to our staff or volunteers, enables them to know they are valued, worthwhile, and respected.  We’re not talking about flattery.  Appreciating someone is recognizing their value and what they bring to the team.  When we appreciate the people in our team, we are acknowledging their worth and what they contribute to the whole.  Positively showing appreciation to our team empowers them to know they are valued, and in turn, they will want to do their best to edify each other and build the organization of which they are part of.

• Acknowledge the work they undertake.

• Enable opportunities for the team to develop professionally.

• Foster a culture of collaboration, trust, and respect among your team and model this in your leadership.

• Accommodate needs within your team where possible.

• Celebrate achievements and milestones.

Showing appreciation to your team empowers them, it affirms them, and amplifies their confidence.

How can you show appreciation to your team today?

How To

 As a 'seasoned adult', I've had many years of experience in areas of not-for-profit, as well as paid employment.

Having trained several incoming staff through a variety of various positions, I noted it can be difficult to pass on all information that the incoming staff member may require.

Trivial things such as where floral arrangements/wreaths are purchased, or what to remember at various times of the year may not be recorded in the job guidelines but are intrinsically part of the role.

That's where a "How To" document might be helpful.  In this document (which I refer to as a 'living document), you note small incidentals, timelines, and practical notes that can assist the incoming staff member as they learn about what is required, especially after you are no longer working in that area. Looking back, I now realize that such a document in my early years of working in both paid and N-F-P work, would have been invaluable.

This document can be continually changed and updated by those referring to it so that as functions, timelines, and things change in your role, there is an up-to-date place of reference. It is an intentional document and one you are continually updating.

Such a document might seem to be a waste of your time, however, once you are not in that role, it can assist the new person, especially if they cannot contact you. Such a document, alongside the PD and PG, can stimulate conversation and help with communication in the working environment.

One way you might like to begin your "How To" document is by going through your Position Description (PD)/Guidelines (PG) and making notes on the small points that are not listed in these documents.

In some roles, knowing the manager's coffee preference can help set a more positive start to the working day!

Small incidental points, which seem trivial, can help create a positive working environment, or cause dysfunction as people become frustrated because the previous staff member "knew", but the new member of the team does not.

How can you create a "How To" document today and into the future, for when you train someone in your role?

Recording Minutes of a Meeting

Some people may ask why recording notes (minutes) of a meeting are important. The recording of decisions made provides a written record that can be referred to in the future, provide approval for actions to be implemented, and is kept as a historical reference.

The ability of the person to take minutes should be recognized. The ability to write or type notes while being immersed in the discussion, requires the minute taker to be prepared, well-organized, and multitasking.

Accurately recording all decisions made, ensures a documented reference for the group or organization of actions to be undertaken and completed.

The person taking minutes should record in a way that is not biased and provides enough information to show why the decision was made yet be concise. The ability to listen well and type/write quickly is essential.  If the meeting is over several days, or there are numerous items to be discussed and resolved, having a second person take notes is helpful. The notes can then be collated into one document post-meeting.

Writing/typing more information than you will include in the final set of minutes helps the minute taker to ensure they have captured all essential information.  It is much easier to reduce what is noted in minutes than to try and remember what is missing.

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Some suggestions that may be helpful to those assigned to take down minutes:

• Ensure distractions (mobile phone, apps, etc) are turned off or silenced.
• Save your work regularly if typing. I cannot stress the importance of this! If you have typed hours' worth of information but have forgotten to save the file and lose all you have worked on, it is frustrating and embarrassing.
• Be prepared - have all essential tools on hand and ready.
• Listen carefully.
• If unsure about the wording of a proposed resolution or minute to be noted, ask. Refer to the Chairperson for clarification.  Ensure you have accurately recorded both the person moving motion and the person seconding the motion.
• Take more notes than you will require.  It's easier to delete than remember.
• Have final draft completed as soon as practical post-meeting and send to Chairperson/assigned person for approval.

These suggestions are simply learned from many years of experience in undertaking such roles.

An accomplished minute-taker ensures that important decisions are accurately recorded. I encourage you to not be overwhelmed when minute-taking.  It is a valuable skill to learn and accomplish.

Navigating Challenges

Wouldn't be easy if life were always enjoyable, fun, and relaxed?

In an ideal fantasy that may happen, however, if we are real with each other and ourselves, we know that life is not always easy.  Often, it is fraught with challenges and difficulties. Yet, in times of trials and hardship, we grow.  Our thinking is challenged, causing us to reevaluate what is important, and what can be left behind.

No one enjoys the challenging times in our lives. Do you stop and listen to those who have overcome difficulties in their lives? I don't mean just hearing the story, but really listening. If you truly listen, hear the message of what they went through but more importantly, hear the message of how they have grown through the challenges thrown at them.

What challenges have you encountered in your life? Everything was going very well, life was enjoyable.  Suddenly, an unexpected challenge of employment, health, or housing stands up against you like a giant threatening you.  How do you respond?  Do we respond like the army of Saul who were terrified and lost all hope, or are we like David and stand up to the threat?

Read 1 Samuel chapter 17 (Holy Bible)

"David said to the Philistine, “You come against me with sword and spear and javelin, but I come against you in the name of the Lord Almighty, the God of the armies of Israel, whom you have defied." 1 Samuel 17:45 (NIV)

Did David find an easy path?  No.  He simply could have returned to his sheep and left the army to stand and tremble.  But David was no coward.  God had taught him through challenges and trials with bears and lions how to defeat the enemy.  It was not through his own strength, but dependence on the Lord.

How do we change our mindset from fear to faith?  

Hebrews 11:1-3 (NIV) tells us, "Now faith is confidence in what we hope for and assurance about what we do not see.  This is what the ancients were commended for.  By faith, we understand that the universe was formed at God’s command so that what is seen was not made out of what was visible."

Life will not be always enjoyable, fun, and relaxed.  There will be times of challenges, and hardship.  We can look at these times and journey through them knowing we can choose to grow in our faith, and our outlook on life and become people who are empathic and want to help others.

Does it sound depressing that we will face difficulties? Perhaps.  Remember though, we don't have to journey this life alone.  We have the choice to view life in two ways - challenging and hard OR an adventure where we make an impact.

Let's return to David's story in 1 Samuel 17.  He defeated the giant! With five (5) smooth stones and his sling.  Was it the stone and sling?  No.  David tells us how the giant would be defeated when he said, "All those gathered here will know that it is not by sword or spear that the Lord saves; for the battle is the Lord’s, and he will give all of you into our hands.” 1 Samuel 17:47.

The day of fear was turned into a day of victory. David encountered many challenges in his life, yet many know him as one of the greatest kings of Israel. He commanded the Israelite army, reigned over Israel, and wrote the Psalms.

Was his life easy?  No.  He put his faith in God and held onto the assurance of what he could not see yet, knowing that God would keep his promises.

How can you turn your challenge/fear into faith?