Roundtable: How can your organization improve productivity and staff inclusion? (Appreciation)

In the first article of our roundtable series, we looked at communication being a two-way conversation.

Let’s turn our attention to appreciation. 

The Merriam-webster dictionary tells us that appreciation is:

• a feeling or expression of admiration, approval, or gratitude.

Showing appreciation to our staff or volunteers, enables them to know they are valued, worthwhile, and respected.  We’re not talking about flattery.  Appreciating someone is recognizing their value and what they bring to the team.  When we appreciate the people in our team, we are acknowledging their worth and what they contribute to the whole.  Positively showing appreciation to our team empowers them to know they are valued, and in turn, they will want to do their best to edify each other and build the organization of which they are part of.

• Acknowledge the work they undertake.

• Enable opportunities for the team to develop professionally.

• Foster a culture of collaboration, trust, and respect among your team and model this in your leadership.

• Accommodate needs within your team where possible.

• Celebrate achievements and milestones.

Showing appreciation to your team empowers them, it affirms them, and amplifies their confidence.

How can you show appreciation to your team today?

How are you tracking in 2023?

At the beginning of a new year, many people make resolutions.  The reasons to make a resolution/s vary from changing careers to losing weight or becoming healthier.

Interestingly, reading the article from finder.com.au   I noted that having or increasing their families isn't a resolution.  Buying a home is not in the top five activities. However, eating more healthily and saving more money are at the top of the list.

So how are you tracking in 2023?

Our resolutions often are made to improve our physical or financial needs.  But what about our spiritual needs? 

'It takes wisdom to build a house and understanding to set it on a firm foundation; It takes knowledge to furnish its rooms with fine furniture and beautiful draperies. It’s better to be wise than strong; intelligence outranks muscle any day. Strategic planning is the key to warfare; to win, you need a lot of good counsel.' Proverbs 24:3-5 (The Message)

Proverbs 21:2 says, 'A person may think their own ways are right, but the Lord weighs the heart.'

we need:

• The Lord in our lives.  That is a personal relationship with our Saviour, Jesus Christ. Find out more here.
• Wisdom - we find this by reading and obeying Scripture.
• Allowing the Lord to direct us by the Holy Spirit.
• Living out our faith each day (not just the day you go to meet with fellow believers).

So often, we make resolutions to change something about ourselves or our situations. However, change starts within our hearts and minds, and flows out in our actions.

Do you want to change a habit? There needs to be an action, not just a thought.  To make a change, real change in our lives means being consistent and practicing. Becoming consistent and practicing can be uncomfortable, even challenging. 

Determine to make small, specific steps that build from nothing to something.  For example, you may want to read the whole Bible in one year, yet reading the long lists of names and laws becomes tedious.  You may choose to download an App and action a reading plan that has audio as well as a short devotional which takes 5-10 mins whilst you are having morning coffee to begin your day.

You may like to increase your savings so create a savings tracker, and an account where each week a small amount of money is deposited.  Being able to start an i-saver account in your online banking is so easy in today's world.  This is just one example for you to kick-start ideas.

As you reflect on where you began in January 2023 to now, make some notes and observations on your journey.  How will you adjust what you are doing to reach the resolution?

How are you tracking in your life, in your goals, and in your faith in 2023?

Involved, Invested and Excited

Recent articles that I've read advise against multi-tasking.  If you are multi-tasking, you are likely to become less efficient in your job/role. 

I smiled, reading these articles and social media posts.  One question I had was, 'Do any of these writers have experience as receptionists or front office staff'? 

Working for many years in both front of the office and in the back of the office, I am aware of the different demands on how you manage your time and tasks.

Introducing streamlined processes is not to be less efficient.  Streamlined processes are to ensure that the work requiring detail and research is given sufficient time and diligence. However, if you are tasked to prepare detailed reports, and ensure that the reception area, phone calls, and emails are dealt with simultaneously, then it may become difficult to accomplish all tasks in a timely manner without either a less-than-acceptable report, or staff becoming frustrated and flustered, which unfortunately, shows up with complaints from clients, who do not see the workload imposed upon the staff member trying to juggle many tasks concurrently.

Regardless of whether your staff is paid or volunteers, it is in your interest as an employer, office manager, or volunteer coordinator to ensure that those in the reception areas have support.  Have you ever entered a business or organization and spoken to the receptionist, only to feel that (a) they don't care, (b) they don't value the business/organization, (c) they treat you with the barest civility.

Why does this occur? On occasion a person may be employed who does not care about their job, it is simply a form of income for them.  However, my experience has shown me that most people do want the best for the business they work for, and they do care.  What has happened that your reception staff begin to show otherwise?  

• lack of communication within the workplace,
• managers not rotating staff so that they can accomplish all tasks,
• piling too many tasks on one or two people,
• expecting tasks completed in periods not allowing for continual interruptions due to being at front desk,
• expecting staff to work without breaks or work overtime without compensation,
• expecting staff to take work home to complete tasks in their own time,
• not providing staff with appropriate breaks,
• not working with staff to have streamlined processes,
• not listening to staff who raise concerns or encounter abuse from clients and co-workers,
• your staff/volunteers become burnt out, anxious and exhausted.

Streamlined processes may include:

• emails being assigned to different managers/staff, relevant to each role,
• work being assigned to appropriate managers/staff instead of just one or two staff,
• rotation of staff - i.e. allowing reception staff to have a break from the front desk to the back desk to work on reports, etc that require full concentration, without interruptions,
• any abbreviations used in the workplace are communicated to all staff so that everyone knows what is being communicated.

Supporting your staff and volunteers in practical, caring actions will help them to be involved, invested, and excited about their roles and assisting clients.

How can you streamline processes and assist your staff/volunteers to be invested in the organization you are all part of?

Providing tips to working from home

One of the joys of working from home is that you are in 'your space'.  However, working from home also means organizing, creating a peaceful space to allow creativity and thrive, and keeping it simple.

There are challenges to working from home.  

Simple points such as:

• not being distracted by clutter, noise, or household jobs,
• being present in getting your work completed and not distracted by scrolling on social media,
• ensuring your family and friends know that you have set times when you are working, and not available to socialize, even though you are physically at home,
• keeping your space clean and tidy so that distractions of clutter or accumulation of piles don't deter you from completing assigned workloads.

How could you minimize distractions?

• Set time aside weekly to clean your office space and go through any piles of accumulated paperwork, etc,
• Set time aside daily to ensure that you have completed simple tasks before you begin working in your home office.  (Making your bed, cleaning the bathroom and kitchen, vacuuming, etc)
• Set your break times and take them.  For example, morning tea or lunch.  Do not bring your lunch back to your office.  Take time to eat away from your laptop and desk.  This might mean you have your lunch on the back patio or sit in the sunshine for 10 mins.
• Once you have completed your assigned work for the day, leave your office tidy and close your equipment, just as you would when leaving the workplace office.

These are just some ideas.  You will have more ideas that you can implement.

Appreciate The Little Things

How often do you take the time to appreciate the little things in life?

If you woke up this morning, had you coffee or tea, spoke with those with you do life, then appreciate these small, but important events.

Often, we are so busy doing life, we forget that we are human ‘beings’. We long to ‘be’ – loving, living, enjoying, appreciating. However, life happens, and too often, all we do is go-through-the-motions of existing.

If you didn’t do some things, what catastrophe would occur? If you didn’t wash for one day, or didn’t check your email 20 times a day but shut the system for a day to spend with others, or rake time for yourself? These are questions I ask myself. With social media, taking on N-F-P roles, and daily tasks around the home, it’s easy to be 24/7 connected and have information overload.

Today, what action can you take to ‘be’ instead of ‘doing’?

Something to reflect on.